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Refund Policy

Introduction: This Refund Policy applies to all corporate travel services booked through saturdaytrip.com, a service provided by Kiwi Retail Services LLP Our commitment is to offer clear, transparent, and fair conditions regarding refunds to ensure your satisfaction and confidence in using our services.

Eligibility for Refund:

  • Refunds are applicable to certain travel services, including flight bookings, hotel reservations, and other travel-related services, subject to the terms and conditions of the respective service providers.
  • A request for a refund must be made within the time frame specified by the service provider’s policy, which is clearly communicated at the time of booking.

Process for Requesting a Refund:

  • To request a refund, corporate clients must contact our customer service team through the contact details provided on our website, specifying the booking reference number and the reason for the refund request.
  • Our team will review the request in accordance with the service provider’s policies and inform the client of the eligibility and process.

Refund Amount:

  • The refund amount may vary depending on the service provider’s policies, the type of service booked, and the timing of the cancellation request.
  • Any service fees or non-refundable deposits charged by saturdaytrip.com at the time of booking are typically non-refundable, unless otherwise specified.

Processing Time:

  • Once approved, refunds will be processed within a certain number of days, which will be communicated to the client. The exact time frame may depend on the service provider and the method of payment used.

Special Circumstances:

  • In cases of flight cancellations or significant service disruptions directly caused by the service provider, clients may be eligible for a full refund or alternative arrangements, subject to the service provider’s policies.
  • saturdaytrip.com will assist corporate clients in navigating these situations to achieve a satisfactory resolution.

Modifications to the Refund Policy:

  • saturdaytrip.com reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Information: For any questions regarding our Refund Policy or to initiate a refund request, please contact our customer service team at care@saturdaytrip.com